My guitar / ukulele is buzzing
Old Strings

If the buzzing can be traced on the fingerboard and the strings are old, change to a new set of strings. Old set of strings tend to buzz.

Relief

Check if the neck is too straight or bowing forward. If yes, add some relief by turning the truss rod counter clockwise.

Unlevelled Frets

You can try looking for a buzz fret by fret. If it is buzzing on the higher frets, it is most likely you need to send it for servicing to level the frets.

Loose Components

There are instances that buzzing is caused by loose components such as machine heads and pickup wiring. Secure those components to remove the buzzing.

Loose Bracing

If the buzz is coming from the body, it is most likely that there is a loose bracing. Loose bracing can be an effect of extreme temperature or humidity. Bring it immediately to a technician for it may result into a more serious problem.

Nut Slot

If it is an open string buzz and it is coming from the nut, the strings might not be sitting well on the nut slots. Send it to a technician to adjust the nut slot using a file.

String always snap near the nut / saddle

When the string breaks near the nut or saddle it means that there is a sharp part in the nut slot or saddle. Send it to a technician to rectify or change the nut or saddle.

The action is very high
Setup

Action changes through time that is why you need to send your instrument for a setup from time to time. Setup may include adjusting the truss rod, nut, and saddle.

Bloating

Action will be incredibly high when the bridge part is bloating. Send it for dehumidification to lessen the bloat and see if you need to send it for setup. In serious cases, a bridge doctor will be installed to remedy the situation. The bridge doctor will not only restore action but also act as a soundpost to transfer string vibration to the body wood directly.

Neck Reset

If the action is high even after sanding the nut or saddle, the neck angle might be off. You will need to send the instrument for neck reset. This problem occurs because the neck joint moved due to excessive moisture.

My instrument sounds dull / muffled

If the strings are old, change it to a new set of strings. Certain strings, though coated die fast specially when played often.

When the instrument is too wet (high in moisture), it will sound muffled and dull. Send the guitar for dehumidification to remove excess moisture. Be reminded that an instrument sounds better when it is being played often.

How often should I change my strings?

Though the life of our default strings extend up to 6 months, we recommend that you change strings every 2 or 3 months.

Fret ends are sharp / Fret is popping out

When the instrument is very dry, the wood will shrink. This is the reason why the fret ends are sharp and frets are popping out. Humidify the instrument so the wood will adjust back. You might need a dab of glue to put the frets back in place.

Fingerboard looks very dry

Our fingerboards are unfinished and it is normal to look dry or old due to the loss of oil overtime. You can use a linseed oil to moisturize the wood but not that often for it may dampen down the frequency.

The pickup sounds soft / noisy / distorted

When the pickup sounds soft or distorted, the first thing you should do is to change or recharge the batteries. This might save you the trouble of sending your instrument down for servicing.

If you still hear a distorted sound even after changing the batteries, try to check for buzzing. The noise from the buzz will be transmitted to the pickup that is why you hear a distorted sound.

Using a faulty or substandard cable can also be a factor for softness, noise, and distortion. Make sure to use an industry-grade cable to compliment your lovely instrument.

Are cracks and dents reparable?

In case there is a crack in the body, immediately loosen the strings and send it for servicing. If it is a minor crack, it is still possible to glue it back. Refinishing might be necessary to make the crack unnoticeable.

My headstock or neck cracked

Broken neck or headstock can only happen if there was an excessive force to the instrument. This is completely restorable but in extreme cases, replacing the entire neck is necessary.

Strings sound unbalanced / soft when I play through an amp

If the sound of the strings are unbalanced when plugged in, meaning some strings are softer than the others, it is most likely that the saddle is not sitting well on the undersaddle transducer. or the saddle has inconsistent density. Send it to a technician to level/change the saddle.

Tuning Pegs are hard to turn/not inline properly

The tuning pegs of our high-gear ration machine heads are easy to turn. In case that it is hard to turn, look if there is something that is prohibiting the peg smoothly and loosing the adjustment screws at the side. There are cases that the machine head alignment is off after transporting the instrument. Just simply push back the machine heads with a slight force to align it with the rest.

Bridge pops out/lifting

The bridge of our instruments are bonded using organic hide glue which will soften subjected to extreme heat. When you see a gap on the bridge and the soundboard, immediately loosen the strings and send it for servicing.

If the top is bloated, there is a tendency for the bridge to pop out due to the excessive tension from the soundboard. Dehumidify the instrument and see if the bloating lessens.

In case the bridge pops out, send the guitar together with the bridge for servicing. If the damage is not much, gluing the bridge back is not an issue. In case the bridge is damaged, contact us to know how we can provide you a new bridge.