Care & Feeding | Electronics
If your instrument is installed with an active pickup system, which requires a battery, make sure to remove the battery from the battery if you will not use the instrument for an extended period of time. This will prevent any damage caused by battery leaks that may damage the finish of your instrument and affect the functionality of your pickup system. Make sure that the wires of your pickup system are properly secured for it may cause rattling and buzzing. Do not subject your instrument into a hot environment for it may melt the adhesives used to secure the pickup components and may damage the pickup system itself.

Common Pickup Problems

There are a variety of reasons why an instrument is not able to perform at its best when plugged in. Below are a few examples why:

• If the strings sounds uneven when plugged in (the bass side is louder than the treble side and vice versa), the saddle might not be sitting optimally on the undersaddle transducer. This might be caused by a worn out saddle / bridge or an unevenly sanded saddle.

• If your pickup system requires a battery and the sound quality is not like what it used to, inconsistent, or has a noise, it might be time to change the battery. If changing the battery does not remedy the problem, send your instrument to a technician.

• The quality of the instrument cables determines how the signal is being transmitted from your pickup to the amplifier or mixer. We recommend that you use only high quality audio cables to ensure that your instrument sounds at its best every time.

• Faulty cables can add noise or diminish the quality of the signal. If you hear a popping / crackling sound on your output, replace your instrument cables. Worn out cables may also have faulty grounding leading to electrical hum.

• If there is a disruption in your signal and unwanted noises, your output jack might be loose. Ensure that the nut of your output jack is tightly secured. If this did not solve the problem, try plugging in a different instrument or use a different cable to identify which one is causing the problem.

• Over time, through extensive use, circuit boards may wear out due to a variety of reasons. A few common causes include the oxidation of solder joints and the corrosion of moving parts. Approach your local authorised technician to get this checked, and perform any necessary repairs.

Do not leave the instrument cable plugged in when not in use to prolong the pickup's battery life.

When there is no sound...

• If there is a volume knob in the pickup system, turn the dial and make sure that it is not in 0.

• If the pickup comes with a built-in tuner, make sure that it is off. The pickup system switches the output off when the tuner is on.

• In case that the pickup volume is up and there is still no sound:

a. Check if the channel on the mixer or amp is not muted or volume is set to 0.

b. Make sure that the instrument cable is inserted properly on the guitar and the mixer or amplifier.

c. Check if the instrument cable is working. Switch off or mute the amp or mixer, detach the instrument cable, switch on the amp or increase the volume then touch the other end of the jack while it is inserted into the input. If there is a ground sound it means that the cable is working. Do not plug out the instrument cable while the amp or mixer is on for it might damage the speakers.

d. If the instrument cable is working, change the battery of the pickup.
Always bring a spare set of instrument cable and fresh battery. These are the first two things you need to check when you encounter pickup problems..

• If it is still not working, send the instrument to a guitar technician. The pickup might be spoiled and some parts or the pickup system itself needs to be replaced.